Frequently Asked Questions (FAQ)
🛍️ Ordering & Shipping
Q: How do I place an order?
A: Simply visit our Store, choose your preferred NeuroRun model, and click Add to cart.” Follow the checkout steps and you’ll receive a confirmation email shortly after.
Q: Where do you ship?
A: We ship worldwide. Delivery times vary by region. Orders within the EU usually arrive in 3–7 business days. International shipping may take 7–14 days.
Q: How much does shipping cost?
A: Shipping is free on orders over €100. Otherwise, rates are calculated at checkout based on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with tracking information. You can also track it in your account under “My Orders.”
🔁 Returns & Exchanges
Q: Can I return my smartwatch if I change my mind?
A: Yes. You can return any product within 30 days of receiving it as long as it’s unused and in its original packaging. Email support@neurorun.com to start the process.
Q: Do I have to pay return shipping?
A: If the return is due to a manufacturing defect or shipping error, we cover the return costs. For change-of-mind returns, return shipping is the customer’s responsibility.
🛡️ Warranty & Repairs
Q: Is there a warranty on NeuroRun smartwatches?
A: Yes! All NeuroRun products come with a 12-month limited warranty covering manufacturing defects.
Q: What should I do if my watch is defective?
A: Contact us at support@neurorun.com with your order number, a description of the issue, and photos or videos if possible. We’ll help you with a repair, replacement, or refund.
⚙️ Features & Compatibility
Q: What makes NeuroRun different from other smartwatches?
A: NeuroRun is the first smartwatch built specifically for runners using real-time AI coaching, haptic feedback, and personalized training plans — all designed to prevent injuries and improve performance.
Q: Does NeuroRun work with my smartphone?
A: Yes! NeuroRun syncs with both iOS and Android devices through our companion app.
Q: Can I use NeuroRun without a smartphone?
A: Yes, basic features work offline. However, syncing data, customizing plans, and receiving updates require a Bluetooth connection to your phone.
🔒 Account & Privacy
Q: Do I need an account to order?
A: You can check out as a guest, but creating an account allows you to track orders, manage returns, and save preferences.
Q: Is my data secure?
A: Absolutely. We use secure encryption, and we never sell or share your data. Read our Privacy Policy for full details.
💬 Still have questions?
Contact our friendly support team at support@neurorun.com — we’re here to help, Monday to Friday, 9:00–18:00 CET.